Struggling with slow responses and lost leads? HatchTech’s social media support services empower proactive responses, automate 80% of inquiries, and deliver higher CSAT scores. Engage customers in less time, resolve issues faster, and turn every conversation into a profitable brand relationship.
Resolve issues before they impact CX! With AI-driven chatbots, real-time analytics, and auto-escalation, HatchTechs delivers proactive resolutions. Our 24/7 omnichannel social media support services r...
Optimize support costs while delivering instant, omnichannel responses across Messenger, Twitter DMs, Instagram, LinkedIn, and other platforms. Our qualified agents use smart systems, API integrations...
Trust is not a loss—it is a chance to rebuild. HatchTechs' expert-driven, personalized responses turn negative feedback into conversions. We analyze tone, urgency, and customer history to deliver proa...
Resolve customer issues 60% quicker with instant replies, real-time engagement, and proactive support across multiple platforms.
75% of consumers expect brands to reply on social media—we help with experts who meet their demands, build trust, and increase brand loyalty.
We have agents who showcase responsiveness, manage complaints publicly, and turn negative experiences into positive advocacy for lasting credibility.
We deliver personalized interactions to build long-term connections, which means customers stay engaged and loyal and return for repeat business.
We provide real-time engagement, crisis management, integrations, and multilingual support—to deliver top-notch CX across every social media channel in Canada.
Detect threats instantly, implement real-time damage control, and reduce risks with AI-driven alerts and faster issue resolution pipelines.
Gain actionable insights, track behavioral shifts, and measure engagement to improve CX and optimize social support strategies.
Deliver seamless, 24/7 customer interactions across Facebook, Twitter, Instagram, X, WhatsApp, and LinkedIn—centralized for performance.
Build deeper relationships with AI-driven, data-backed conversations that humanize brand interactions and boost retention rates.
Team Lead
HatchTechs transformed our social media customer service in Canada with AI-driven automation and 24/7 support. Our response time improved by 60%, and customer satisfaction leveled up. Their real-time monitoring helped us resolve issues before they escalated—game changer!
Project Manager
We needed social media support services that could scale, and HatchTechs delivered! Their omnichannel chat and behavioral analysis increased engagement by 45%, while data-driven insights helped us refine our strategy. Reliable, efficient, and truly next-level support!
CXO
HatchTechs’ social media customer service outsourcing was the best decision for our brand. Their hybrid AI + human approach cut resolution time by 50%, improved personalization, and ensured round-the-clock engagement. Customers love it, and so do we!
Reduce churn, improve engagement, and tap into the expertise that make things work. Our tailored social support meets the shifting needs of Canadian businesses.
Our expert-driven support adapts to your industry's unique challenges and empowers strong interactions, customer satisfaction, and brand trust.
Connect with Salesforce, HubSpot, and custom APIs without a hitch to streamline workflows, automate responses, and enhance customer engagement.
Trusted by 100s of enterprises, we drive 85% faster resolutions, 40% cost savings, and measurable CX progress.
We deliver real-time, round-the-clock assistance across Facebook, Twitter, Instagram, WhatsApp, and more for the next-level CX and growth.
Turn every comment, DM, and thread into brand loyalty. With HatchTechs’ expert social media customer service outsourcing to achieve 80% higher retention and lifelong customer relationships.
At Hatch Techs, we're not just another technology enterprise but your partners to elevate you beyond limits, your transformative catalysts, and your future-proof guides! Are you ready to push forward together?
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